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Di Bruno Bros.

We are sorry to hear you received the wrong item. Please <a target="_blank" rel="noopener noreferrer nofollow" href="https://di-bruno.gorgias.help/en-US">submit a request through our Help Center</a> within 48 hours of delivery.<ul><li>Include a photo of the item you received and the name of anything that is missing.</li><li>Check the package for notes or packing slips that say other items shipped separately.</li></ul>Because of stock levels, we may not be able to replace your exact item, but we will resolve the issue as best we can.

We are sorry to hear you received the wrong item. Please submit a request through our Help Center within 48 hours of delivery. Because of stock levels, we may not be able to replace your exact item, but we will resolve the issue as best we can.

What do I do if I receive the wrong item in my order?

Shipping & Delivery

What is Cheese?

What are the different types of cheese?

How do I choose cheese?

How do I store cheese?

How long will cheese keep?

What is charcuterie?

What are the different types of charcuterie?

How do I choose charcuterie?

How do I store charcuterie?

How long will charcuterie keep?

What is olive oil?

What are the different types of olive oil?

How do I choose olive oil?

How do I store olive oil?

What are some other uses for olive oil?

What are the different types of honey?

How do I choose honey?

How do I store honey?

What are the different types of pasta?

How do I choose pasta?

How do I store pasta?

What are the different types of rice?

How do I choose rice?

How do I store rice?

Do you carry lactose-free cheeses?

Do you carry gluten-free products?

Do you carry any kosher products?

What if something is wrong with my order?

When will you have a restock?

Do You Sell Gift Cards?

How can I keep chocolates and sweets fresh?

How do I store dry pasta?

What’s the best storage for olives and roasted peppers?

How should I store jams, tapenades, and sauces?

How do I store Panettone?

What’s the best way to store crostini and crackers?

How can I store biscotti for freshness?

What is recommended for storing sliced meats?

How should I store salami and soppressata?

How do I keep soft cheeses fresh?

What is the best way to store hard or grating cheeses?

How should I store cheese spreads?

Proper Storage for Gourmet Foods & Cheeses

Item Questions

What is the corporate gifting program?

What are the benefits of using the corporate gifting program?

How do I get started with the corporate gifting program?

What is the minimum order for the corporate gifting program?

How do I pay for my order?

What are the shipping costs?

How long will it take for my order to arrive?

Can I track my order?

What types of food items are available in the corporate gifting program?

Do you offer any vegan or gluten-free options?

How can I contact customer service?

Send Gifts to Multiple Addresses with Di Bruno Bros.

Corporate & Bulk Gifting

When will my order ship?

Time in Transit

What does 'Qualifying Order' mean in regards to shipping?

Why are your shipping costs so reasonable?

How are my items packaged?

How can I track my order?

Will my product(s) arrive fresh? Won’t the cheese go bad?

Can I add to or substitute items into a gift basket?

Why Won’t My Gift Card Work?

Can I order something that I don’t see on your website?

Why won’t my credit card go through?

When will I get my refund?

Do you ship internationally?

What happens if there is a delay in delivery due to severe weather?

What does 'Processing Fulfillment' mean when tracking my order?

What should I do if my order has not been delivered on time?

Can I get a refund for expedited shipping if the package is delayed?

How do I add a gift message to my order?

Do You Offer Same-Day Delivery?

What are Ship Weeks?

How Can I Update My Billing Address or Payment Card After Placing an Order?

Can I Add or Change a Gift Message After I Place My Order?

What is SavedBy Package Protection?

Can I remove SavedBy Package Protection after placing my order?

Why did part of my order ship separately?

How do I change my delivery week or gift note after ordering?

Do you host events at your stores?

In-Store Events & Tastings

Special Events

Parking & Directions for Our Stores

Store Amenities & Services

Contacting a Specific Store

Di Bruno Bros. Local Delivery via Instacart

How do I check the balance on my physical gift card?

Do You Offer In-Store Pickup?

Does Di Bruno Bros. ship wine?

Our Stores

What is the typical lead time for booking catering?

What is the minimum order size for catering?

How do I place a catering order for pickup or delivery?

What is included with my order?

Does Di Bruno Bros. accommodate dietary restrictions?

Can I customize the menu?

What types of cuisine does Di Bruno Bros. offer?

Does Di Bruno Bros. offer rentals for events?

What payment methods are accepted?

How can I contact the Di Bruno Bros. catering team?

Catering

How can I request a donation or sponsorship from your company?

How can I collaborate with your store for a special project or promotional activity?

How can I inquire about partnership opportunities?

Donations & Partner Opportunities

How do I access and manage my active subscription?

When will I be billed for my subscription?

When will my subscription ship?

Can I skip a month if I’m going to be away?

How do I update my payment method or shipping address?

What is the cancellation policy?

I received a Gift Subscription or Club. Do I need to pay anything?

Will my Gift Subscription auto-renew?

Can I swap the items in my subscription box?

How do I check the status of my gift subscription?

How does it work when I gift a Monthly Club?

I just finished my order and realized I never entered the recipient's address. Did I mess up?

What do I do if I receive the wrong item in my order?Updated 15 days ago